Last updated: May 16, 2025
Your privacy is of utmost importance to us. This Privacy Policy outlines how Renxo Europe Limited and its subsidiaries and affiliates (collectively referred to as "Mundo Kuku Play," "Kookoo World Play," "Monde Kuku Play," "Mundo Kik Play," "Kuku Play عالم," "we," or "us") collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the "Services"), as well as when you contact our customer support team, interact with us on social media, or engage with us in any other manner. Please note that certain products and services may be governed by separate privacy policies, which will be indicated if applicable.
We may update this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, may provide additional notice.
At Kookoo World Play, we are dedicated to safeguarding your privacy. Our applications and websites are designed with young children and their parents in mind. We take your privacy seriously, and this policy document provides detailed information about the types of information we collect and how we use it. Additionally, Kookoo World Play's Privacy Policy outlines the Terms of Use, informing you of your rights and responsibilities, as well as those of Kookoo World Play, when using our applications and website.
If you do not fully agree with the contents of Kookoo World Play's Privacy Policy or Terms of Use, we kindly ask that you refrain from accessing our sites and services. Should you have any questions or concerns regarding Kookoo World Play's privacy practices, please contact us at support@mundokuku.com
If you are under the age of 16, you must obtain consent from your parent or legal guardian to use the Service. By using the Service and accepting this Privacy Policy, you confirm that you are at least 16 years old or have received consent from your parent or legal guardian.
If you are a parent or legal guardian permitting your child under the age of 16 to use the Service, you are responsible for their activity on the Service. We recommend reviewing our Privacy Policy to understand how we collect, use, and protect personal information.
By allowing your child to use the Service, you agree to the following conditions:
Confirm that you are the parent or legal guardian of the minor.
Authorize us to process your child's personal data in accordance with this Privacy Policy.
Commit to supervising your child's use of the Service.
As a parent or guardian, you may withdraw consent at any time, refuse to allow us to collect personal information from your child, and request that we delete any personal information we have collected. Please note that a deletion request may result in the cancellation of an account, membership, or other services. To make such a request, please contact us at support@mundokuku.com
Kookoo World Play does not collect personal data regarding children's experiences within our applications. As parents, you provide Kookoo World Play with the data we collect directly. The types of personal data we collect from responsible adults and parents include:
Name (nickname or alias);
Address (for billing purposes);
User password;
Phone number;
Payment details;
Email address;
Information about your interests, if you choose to provide it;
Child's name, if you choose to provide it;
Information about the child's interests, if you choose to provide it.
Additionally, we collect the following information once you have installed and/or begun using our applications:
Unique device identifier;
IP address;
Browser type and version;
Mobile carrier;
Video progress;
Video playback time;
Playback history.
We may also use cookies and beacons to facilitate the delivery and analysis of our services (e.g., tracking how many times a webpage or advertisement is viewed). Cookies may also be used to personalize our content.
Kookoo World Play never collects any personal data related to children's experiences within our applications.
We collect and manage personal information when adults voluntarily
Open a Kookoo World Play account online by registering or using our applications;
Make a digital subscription or purchase our products;
Complete a customer survey or provide product feedback;
Subscribe to our alerts or newsletters;
Request technical or customer support.
We collect and manage personal data when utilizing third-party services for operations such as technical support, sending shipping notices, email marketing, order processing, and payment processing.
The third-party services used by Kookoo World Play include:
Firebase (firebase.google.com/support/privacy);
THEO Player (https://www.theoplayer.com/terms-and-conditions).
We collect and manage non-personal data when you interact with our website and applications.
Kookoo World Play may also receive non-personal data about you indirectly through third-party analytics providers. Your data is not shared with us, and this information is used solely to support our applications. The privacy policies of these providers are detailed here:
Google Analytics (policies.google.com/privacy).
How We Use Your Data
We collaborate only with third-party companies that agree to respect this Privacy Policy and not use your data for any other purposes.
The information we collect from you is used to
Manage your orders and administer your account (the legal basis for this processing is the fulfillment of the user agreement between you and Kookoo World Play);
Provide technical support (the legal basis for this processing is the fulfillment of the user agreement between you and Kookoo World Play);
Better understand how you use our applications and website (the legal basis for this processing is our legitimate interest in improving and developing new services, exploring ways to further enhance our services and business);
Analyze and improve our digital services (the legal basis for this processing is our legitimate interest in improving and developing new services, exploring ways to further enhance our services and business);
Send you push notifications, only if you have given your consent (the legal basis for this processing is our legitimate interest in providing relevant information about our services, including your purchases with us);
Inform you about new offers, services, or products that may be of interest to you (the legal basis for this processing is our legitimate interest in providing information about products and services that may interest you, unless applicable law requires us to obtain your consent, in which case we will do so);
Personalize the content viewed when children use our educational services to ensure the experience matches their skill level (the legal basis for this processing is our legitimate interest in improving your experience with the Services, unless applicable law requires us to obtain your consent, in which case we will do so);
Remember playback history, preferred settings, and/or a child's content (the legal basis for this processing is our legitimate interest in improving and developing new services, exploring ways to further enhance our services and business).
We will never use any child's personal data for marketing or online advertising purposes.
At Kookoo World Play, we are committed to keeping your and your child's information 100% secure. We have implemented reasonable technical, administrative, and physical procedures to protect this information against loss, misuse, and alteration, including encryption where appropriate. It is important to note that no data transmission or storage procedure can be guaranteed to be completely infallible. We hope you feel confident using the Services, but we cannot guarantee the security of data transmitted to us by you or your child.
We only store your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal purposes). Your personal data will not be retained longer than you have an active account with us. Once there is no longer a legitimate business reason to process your personal data, we will delete or anonymize it. If this is not possible (perhaps because your personal data has been backed up in storage archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
Information may be stored in the United States and other countries. To provide the products and services we offer and utilize external services such as payment processing, the data you share with us may be transferred to other countries. If we transfer your data to other countries, we will take necessary measures to ensure that all personal information you have provided remains adequately protected. By interacting with our site and using our services, you consent to any necessary data transfers.
Occasionally, we share links to other websites or services. Kookoo World Play is not responsible for these companies or the services they provide, and sharing a link does not imply our endorsement. Kookoo World Play's Privacy Policy applies only to our website, and when you visit another website via a link from us, we recommend that you also review that site's privacy policy.
By using Kookoo World Play's services, you may also be subject to the terms of use and privacy practices of third-party services not controlled by Kookoo World Play. Examples include mobile app stores, software platforms, online social networks, and payment processors.
Kookoo World Play stores your data only for as long as necessary to provide our services. If you wish to unsubscribe from any or all of our services, review or delete your information or your child's information, please contact us at support@mundokuku.com.
In certain geographic regions, such as the European Economic Area, you have the right to: (i) request access to and obtain a copy of your personal data; (ii) request its rectification or deletion; (iii) restrict the processing of your personal information; and (iv) if applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact information provided below. We will consider and respond to any request in accordance with applicable data protection laws.
As previously mentioned, we only collect limited personal information from adults and parents who choose to share it with us, along with non-personal data used internally or in partnership with third parties that assist us in analyzing, managing, and optimizing our services. If required by law, we may disclose your personal or non-personal data to third parties—for example, to comply with legal investigations, protect the rights and property of Kookoo World Play, or investigate fraud, intellectual property violations, or any other potentially unlawful conduct that may expose Kookoo World Play or its users to legal liability.
If ownership of Kookoo World Play were to change, or a change in ownership were proposed, we may need to disclose your information—for instance, in the event of a sale, merger, or company bankruptcy.
We may update this privacy policy from time to time. The "Revised" version will be indicated by the date and will become effective as soon as it is available. If we make any material changes to this policy, we may notify you by means of a prominent notice or alert. We strongly encourage you to review this privacy policy periodically and stay informed about how we are protecting your information.
The Kookoo World Play service is provided by:
Renxo Europe Limited
Harcourt Centre, Block 4, Harcourt Road, Dublin 2, Republic of Ireland
In the EEA and Switzerland:
Renxo Europe Limited
Harcourt Centre, Block 4, Harcourt Road, Dublin 2, Republic of Ireland
Parents may contact us directly with any questions or concerns at: support@mundokuku.com