Last Updated: January 30, 2025
These Terms of Service (the “Terms”) apply to the products and services of Renxo Europe
Limited and our subsidiaries and affiliates (“Kookoo World Play”, “Mundo Kuku Play”, “Monde Kuku Play”, “Mundo Kiki Play”, “عالمKuku Play”, “we” or “us”), including our websites, social media pages, software applications, and other online services (collectively, the “Services”).
Please read these Terms carefully. By accessing or using the Services, you acknowledge that you have read these Terms, that these Terms govern your use of the Services, and that you agree to them.
We may also have different or additional terms in relation to some of the Services. Unless we say otherwise in those terms, those terms supplement and are part of these Terms and will control to the extent there is a conflict with these Terms.
3. Service Use
Eligibility. You must be 16 years or older to use the Services. If you are under the age of majority where you live, you may only use the Services if your parent or guardian agrees to our Terms. Please read these Terms with them. If you are a parent or legal guardian of a user underthe age of majority where you live, you are subject to these Terms and responsible for your child’s activity on the Services.
Account Registration and Security. To use many of the Services, you must register for an account. You must provide accurate account information, keep this information updated, and maintain the security of your account. Notify us immediately by email at support@mundokuku.com of any unauthorized use of your account or any other breach of security. If you permit others to use your account, you are responsible for the activities of those users unless you prove that such use is fraudulent. You agree not to create an account if we have previously removed you or your account from any of the Services without our permission.
This section provides terms related to the Services that are only available with a paid subscription.
A. Recurring Subscriptions. If you purchase a recurring subscription to use Kookoo World Play (“Recurring Subscriptions”), the subscription will be continuous for the subscription period you select and will automatically renew for another subscription period until canceled. You authorize Kookoo World Play to automatically charge your designated payment method at the beginning of each subscription period for the then-current price of your Recurring Subscription, along with any applicable taxes and fees specified, unless canceled in accordance with section 4(B). If we are not able to charge your payment method for your Recurring Subscription, you remain responsible for any uncollected amounts.
B. Cancellation. You must cancel your Recurring Subscription at least 24 hours before the end of your current subscription period to avoid being charged for the next subscription period. If you purchased your Recurring Subscription through a third-party, like an app store, you must cancel the renewal directly with that third-party. View our support page or contact us by email at support@mundokuku.com if you need assistance with canceling a Recurring Subscription. If you cancel, you are not entitled to a refund for the fees you already paid, but, subject to these Terms, you will continue to receive access to Kookoo World Play Premium until the end of your current subscription period.
C. Changes. We may make changes to your Recurring Subscription, including price changes. We will communicate material changes to your Recurring Subscription, including any changes to the price, at least 30 days in advance to the email address associated with your account. If you do not agree to those changes, you can cancel your subscription as described in section 4(B). We will not make price changes that become effective during the middle of a Recurring Subscription period.
D. Promotional Offers Converting to Recurring Subscriptions. You may be offered a promotional offer in connection with a Recurring Subscription, such as a trial period or initial discount (each a “Promotional Offer”). Additional terms specific to each Promotional Offer we offer will be as described in the particular offer (“Offer Terms”). You must meet all eligibility requirements stated in these Terms and the Offer Terms to enroll in a Promotional Offer. Unless stated otherwise in the Offer Terms, PromotionalOffers are only for new customers who have not previously subscribed to Kookoo World Play Premium or enrolled in a Promotional Offer. If the Offer Terms state that an offer is available only to past subscribers, you must have been a subscriber to Kookoo World Play and allowed your subscription to expire before the date stated in the Offer Terms. Kookoo World Play reserves the right, in its discretion, to determine your Promotional Offer eligibility, and to modify or cancel a Promotional Offer at any time. Promotional Offers may only be claimed through www.mundokuku.com by any advertised expiration date.
You must provide a valid payment method accepted by us to enroll in a Promotional Offer unless otherwise stated in the Offer Terms. Once your promotional period ends, you authorize Kookoo World Play to begin billing your designated payment method on a recurring basis at the then-current price for the relevant subscription plus any applicable taxes unless it is canceled in accordance with section 4(B) at least 24 hours prior to the end of the promotional period.
A. Payment Method. If you purchase a subscription, gift card, or other item through the Services, you must provide an accurate and up-to-date payment method acceptable by us. You authorize Kookoo World Play to charge any purchase to your designated payment method, including the then-current price plus any applicable taxes and fees specified. No transaction is binding on Kookoo World Play until accepted and confirmed by Kookoo World Play. We may update your stored payment method using information provided by our payment service providers. Following any update, you authorize us to continue to charge the applicable payment method(s). You are responsible for any additional charges that your payment method provider charges.
B. Cancellations and Disputes. If you have any concerns regarding any transactions through the Services, we encourage you to raise them with us first and not cancel or reverse charges through your payment method provider unless you have made a reasonable attempt to resolve the matter directly with us or otherwise as provided by applicable law. Kookoo World Play reserves the right to verify your identity or request more information in connection with your purchases, and not to process or to cancel purchase requests, including if we suspect fraud or if your payment method is declined.
C. Withdrawal Rights. You have a legal right to cancel your purchase of Recurring Subscription and receive a full refund at any time within 14 days from the date of purchase of your subscription. To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement. You may use the below model withdrawal form, but it is not required. You can send your withdrawal notice to us by email or by mail to us using the contact information provided in section 16 below. If you submit our electronic form, we will confirm receipt on a durable medium (e.g., by email) without undue delay. To be effective, you must send your notice of withdrawal before the 14-day deadline expires. However, this right will be lost if you use the Services pursuant to your subscription during the 14-day cancellation period unless the Services are defective during that period. We will provide the refund to the payment method originally charged for your subscription unless you agree otherwise.Sample withdrawal form (If you want to withdraw from the contract, please fill out this form and send it back).
To:
I hereby give notice that I withdrawal from the contract concluded by me [for the sale of
the following goods(*)/for the provision of the following service(*)], [ordered on(*) /
received on(*)].
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
(*) Delete as applicable.
D. Future Functionality. Subject to the limitations mentioned in section 12, your
purchases are not contingent on the delivery of any current or future functionality,
content, or features.
A. Kookoo World Play Services Ownership. Subject to the limited license rights granted under these Terms, Kookoo World Play and its licensors exclusively own all right, title, and interest in and to the Services, including all text, graphics, images, audio, video, or other materials made available via the Services, and all associated intellectual property rights. You acknowledge that the Services are protected by intellectual property rights. You will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying any part of the Services. You will not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Services, except as necessary for your permitted use of the Services.
B. Limited License Granted by Kookoo World Play. Subject to your compliance with these Terms, Kookoo World Play grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your personal, non-commercial purposes (unless Kookoo World Play has granted you written permission to do otherwise, for example on a trial or test basis). Further, Kookoo World Play grants you a limited non-exclusive, non-transferable, and non-sublicensable license to download and install a copy of any mobile app we distribute through an App Store on a mobile device that you own or control. Any use of the Services other than as specifically authorized herein, without our prior written permission, is strictly prohibited, will terminate the license granted herein, and will violate our intellectual property rights. Subject to your mobile device configurations, you authorize us to automatically install updates to any of our mobile apps following appropriate notice of such updates.
C. User Content Ownership. Except for the license you grant below, Kookoo World Play does not claim any ownership rights in any messages, images, text, or other content posted through the Services by our users, including any content you post to social media platforms that tags a Kookoo World Play account or that uses a hashtag incorporating a Kookoo World Play trademark (collectively, “User Content”). Your User Content may be protected by intellectual property rights. User Content does not includeany portion of the Services included in your User Content. Nothing in these Terms will be deemed to restrict any mandatory rights that you may have to use and exploit your User Content, as between you and Kookoo World Play.
Kookoo World Play’s trademarks, including but not limited to KOOKOO WORLD PLAY, KOOKOO WORLD, MUNDO KUKU PLAY, MUNDO KUKU, MONDE KUKU PLAY, MONDE
KUKU, MUNDO KIKI PLAY, MUNDO KIKI, عالم KUKU, عالم KUKU PLAY, LAS AVENTURAS DE DAE, THE ADVENTURES OF DAE, LOS AMIGOS DE MUNDO KUKU, KOOKOO WORLD’S FRIENDS, and Kookoo World Play’s logos, product and service names, slogans, and the look and feel of the Services may not be copied, imitated or used, in whole or in part, without Kookoo World Play’s prior written permission. The absence of a trademark from this list does not constitute a waiver of Kookoo World Play’s trademark or other intellectual property rights concerning that trademark. All third-party trademarks mentioned on the Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by Kookoo World Play.
We may suspend or terminate your access to the Services if you materially or repeatedly breach these Terms, we are required to do so by law or court order, or we reasonably believe your conduct creates possible liability or risk of harm to us or any other party that we could not reasonably avoid without such suspension or termination. We may also suspend your account for a period of up to 90 days while we investigate if any of these conditions are present. We will provide you with written notice (email suffices) upon any suspension or termination, unless prevented from doing so by law. During any such suspension or termination, we will not continue to charge you for the Services.
We may terminate your Kookoo World Play subscription if your Kookoo World Play subscription was obtained through a third-party promotion and you no longer meet the eligibility requirements for that offer. We will provide you with written notice (email suffices) upon any such cancellation. You may cancel your account at any time by sending an email to us at support@mundokuku.com, although you will still have to cancel any active subscriptions as stated in section 4(B).
Upon any termination, discontinuation, or cancellation of the Services or your account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.
We provide the Services using reasonable skill and care. If we don’t meet the quality level described in this warranty, you agree to tell us and we’ll work with you to try to resolve the issue. The foregoing does not affect any liability that cannot be excluded or limited under applicable law. Consumer laws in your jurisdiction provide you with a legal guarantee covering many of the Services we provide to you. Under this guarantee, we’re responsible for any defect you discover in the Services. If you want to make a claim regarding a defect in the Services, please contact us at support@mundokuku.com. The only commitments we make about the Services (including features, reliability, availability or suitability for you) are as described in this section or under the relevant laws in the jurisdiction where you reside.
We will not be responsible (under these Terms or for negligence) for losses that were caused by your breach of these Terms or which were beyond our control and which we could not avoid through reasonable actions. If we fail to comply with these Terms, we will only be responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen. Nothing in these Terms is intended to exclude or limit Kookoo World Play’s liability for death, personal injury or fraudulent misrepresentation caused by our negligence or willful misconduct, or any other liability to the extent that such liability may not be excluded or limited as a matter of law.
These Terms and your relationship with Kookoo World Play under these Terms are governed by the laws of your country of residence, and you can file legal disputes in your local courts. If you are an EEA-based consumer, the European Commission also offers an Online Dispute Resolution platform, which we accept if required by law.
We may modify or discontinue the Services from time to time when we have a valid reason, such as to prevent abuse or harm, address compliance, safety or security issues, offer new features or content, respond to material changes in how the Services are being used, or address other legal requirements. We will only stop offering a service or make a change that has a significant negative impact on your ability to use existing Services after considering the reasonableness of the change, our users’ expectations and the potential impact upon you and others. In most cases, we’ll provide you with reasonable advance notice before making that type of change along with notice of your right to terminate use of the Services. However, we may make changes without that notice to address more urgent situations, such as to help prevent abuse or harm, safety or security reasons, or to comply with legal requirements.
We may make changes to these Terms from time to time, for reasons including but not limited to legal or regulatory compliance, security, to reflect changes in the Services or how we do business, or to help prevent harm to us or others. We will provide reasonable advance notice ofany material changes except for updates that address new Service features or in urgent situations, such as for compliance or safety reasons. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
Disputes arising under these Terms will be resolved in accordance with the version of these Terms in place at the time the dispute arose. Unless we indicate otherwise in our notice, your use of the Services following any changes to these Terms will constitute your acceptance of such changes. If you do not agree to the updated Terms, you should terminate your account and stop using the Services.
A. These Terms and all additional terms incorporated herein constitute the entire and exclusive understanding and agreement between Kookoo World Play and you regarding the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Kookoo World Play and you regarding the Services.
B. If any provision or part of a provision of these Terms is held unlawful, invalid, or unenforceable, that provision or part of the provision will be enforced to the maximum extent permissible and is deemed severable from these Terms, and the other provisions of these Terms will remain in full force and effect.
C. These Terms and all additional terms and related documents, including notices and other communications are in the English language. Any translations provided are for your convenience only.
D. You may not assign or transfer any of your rights or obligations under these Terms, by operation of law or otherwise, without Kookoo World Play’s prior written consent. Any attempt by you to assign or transfer your rights or obligations under these Terms, without such consent, will be null and of no effect. We may freely assign or transfer our rights and obligations under these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
E. Kookoo World Play’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Kookoo World Play. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
F. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You agree that communications and transactions between us may be conducted electronically.
Kookoo World Play does not accept nor consider unsolicited creative ideas, materials, or pitches of any kind. See our Unsolicited Submissions Policy. If you provide ideas, suggestions, or other feedback about Kookoo World Play or the Services, that feedback is not confidential and maybe used by us without restriction and without payment to you. Kookoo World Play does not waive any rights to use similar or related ideas previously known to Kookoo World Play, developed by its employees, or obtained from other sources.
If you have questions about these Terms or the Services, please contact Kookoo World Play by email at support@mundokuku.com.com or write to us at Dublin Harcourt Centre, Block 4, Harcourt Road, Dublin D02 HW77, Republic of Ireland.
The following provisions apply if you are accessing or using our mobile app on an Apple Inc. (“Apple”) branded mobile device. These Terms, including this section, constitute a custom EULA for any Kookoo World Play mobile app for purposes of Apple’s agreements and you acknowledge that Apple’s standard EULA will not apply.
A. Acknowledgement. The Terms are concluded between Kookoo World Play and you only, and not with Apple, and, as between Apple and us, we are solely responsible for our app and the content thereof.
B. Scope of License. The license granted to you for our app under section 6 of the Terms is limited to a non-transferable license to use our app on any Apple-branded products that you own or control and as permitted by our Apple Usage Rules set forth in the app Store Terms of Service, except that our app may be accessed, acquired, and used by other accounts associated with the purchaser via “Family Sharing” or volume purchasing.
C. Maintenance. We are not obligated to provide any support or maintenance services for our app except as required by law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to our app.
D. Warranty. We are solely responsible for any warranties, whether express or implied by law to the effect not effectively disclaimed under section 9 of the Terms. In the event of any failure of our app to conform to any applicable warranty not effectively disclaimed under section 9, you may notify Apple, and Apple will refund the purchase price (if any) for our app; and you agree that, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to our app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
E. Liability. Subject to section 10 of the Terms, we, and not Apple, are responsible for addressing any claims of yours or any third-party relating to our app or your possession and/or use of that app, including: (i) product liability claims; (ii) any claim that our app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
F. IP Claims. Subject to section 10 of the Terms, in the event of any third-party claim that our app or your possession and use of our app infringes any third-party’s intellectual property rights, we, and not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.G. Legal Compliance. You represent and warrant that you (i) are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) are not listed on any U.S. Government list of prohibited or restricted parties.
H. Name and Address. If you have any questions, complaints, or claims with respect to our app, they should be directed to us as specified in section 16.
I. Third-Party Beneficiaries. Apple and its subsidiaries are third-party beneficiaries of these Terms and will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.